Activity One
How to put on a happy face
Memories can be a powerful influence on present activities.
Activity: ask team members to close their eyes and remember a funny or favorite memory and briefly share it with others
When remembering the moment have the say the following Greeting
THank you for calling Reliant Energy, My name is xxxxxxxxxxxxxx. How can I help you?
Tell your team members to have things that make them happy visually present when making calls
Be sure that these items do no conflict with company policy.
Your follow up responsibly: Make sure they have something visually present that makes them happy
(Imbeded video or audio with explanation of activity